Spolo\u010dnos\u0165 Samsung 24. febru\u00e1ra vydala aktualiz\u00e1ciu softv\u00e9ru pre svoje soundbary. Do 10. marca bola aktualiz\u00e1cia k dispoz\u00edcii na manu\u00e1lne stiahnutie z webovej str\u00e1nky spolo\u010dnosti a 13. marca ju zariadenia za\u010dali dost\u00e1va\u0165 automaticky cez Wi-Fi pre pou\u017e\u00edvate\u013eov, ktor\u00ed povolili aktualiz\u00e1cie prostredn\u00edctvom aplik\u00e1cie SmartThings.<\/p>\n\n\n\n
Soundbary, ktor\u00e9 dostali aktualiz\u00e1ciu vzduchom, sa v\u0161ak stretli s kritick\u00fdm probl\u00e9mom – \u00faplne zamrzli, stratili pripojenie Wi-Fi a nereagovali na obnovenie v\u00fdrobn\u00fdch nastaven\u00ed. Naproti tomu tie, ktor\u00e9 boli aktualizovan\u00e9 manu\u00e1lne cez servisn\u00fd port USB, aktualiz\u00e1ciu \u00faspe\u0161ne nain\u0161talovali a na\u010falej fungovali bez ak\u00fdchko\u013evek probl\u00e9mov.<\/p>\n\n\n\n
Nie je to prv\u00fdkr\u00e1t, \u010do aktualiz\u00e1cia spolo\u010dnosti Samsung sp\u00f4sobila v\u00e1\u017ene probl\u00e9my – predt\u00fdm chybn\u00e1 aktualiz\u00e1cia sp\u00f4sobila nepou\u017eite\u013enos\u0165 prehr\u00e1va\u010dov Blu-ray. Najpravdepodobnej\u0161ou pr\u00ed\u010dinou zlyhania soundbaru je nespr\u00e1vne priradenie aktualiz\u00e1cie. T\u00fato te\u00f3riu podporuje skuto\u010dnos\u0165, \u017ee zariadenia aktualizovan\u00e9 manu\u00e1lne cez USB fungovali norm\u00e1lne, zatia\u013e \u010do zariadenia aktualizovan\u00e9 cez Wi-Fi boli postihnut\u00e9.<\/p>\n\n\n\n
Pred stiahnut\u00edm aktualiz\u00e1cie soundbar ozn\u00e1mi svoj model a s\u00e9riov\u00e9 \u010d\u00edslo serverom spolo\u010dnosti Samsung, ktor\u00e9 potom ur\u010dia pr\u00edslu\u0161n\u00fa verziu softv\u00e9ru. Po\u010das procesu automatickej aktualiz\u00e1cie v\u0161ak d\u00f4jde ku kritickej chybe, v d\u00f4sledku ktorej zariadenie \u00faplne nereaguje.<\/p>\n\n\n\n
Probl\u00e9m bol prv\u00fdkr\u00e1t hl\u00e1sen\u00fd vo \u0161tvrtok 13. marca. Spolo\u010dnosti Samsung trvalo dva dni, k\u00fdm si plne uvedomila rozsah probl\u00e9mu, a tri dni, k\u00fdm zak\u00e1zala automatick\u00e9 aktualiz\u00e1cie a odstr\u00e1nila aktualiza\u010dn\u00fd s\u00fabor z webovej str\u00e1nky. Bohu\u017eia\u013e, v tomto \u010dase u\u017e mnoh\u00e9 zvukov\u00e9 zariadenia stiahli a nain\u0161talovali nespr\u00e1vne aktualiz\u00e1cie v pohotovostnom re\u017eime. V d\u00f4sledku toho pou\u017e\u00edvatelia, ktor\u00ed zapli svoje telev\u00edzory, zistili, \u017ee ich soundbary u\u017e nefunguj\u00fa.<\/p>\n\n\n\n
Vzh\u013eadom na s\u00fa\u010dasn\u00fd stav dotknut\u00fdch soundbarov je obnova prostredn\u00edctvom \u010fal\u0161ej aktualiz\u00e1cie nemo\u017en\u00e1. S vypnut\u00fdm modulom Wi-Fi nem\u00f4\u017eu zariadenia prij\u00edma\u0165 automatick\u00e9 opravy, a ke\u010f\u017ee obnovenie v\u00fdrobn\u00fdch nastaven\u00ed je tie\u017e nefunk\u010dn\u00e9, nem\u00f4\u017eu nain\u0161talova\u0165 aktualiz\u00e1ciu ani prostredn\u00edctvom servisn\u00e9ho portu USB. Za norm\u00e1lnych okolnost\u00ed po pripojen\u00ed disku USB opera\u010dn\u00fd syst\u00e9m soundbaru vyh\u013ead\u00e1 s\u00fabory aktualiz\u00e1cie a nain\u0161taluje ich, ak zist\u00ed nov\u0161iu verziu. V tomto pr\u00edpade v\u0161ak samotn\u00fd opera\u010dn\u00fd syst\u00e9m nereaguje, \u010d\u00edm sa tento proces st\u00e1va ne\u00fa\u010dinn\u00fdm.<\/p>\n\n\n\n
Jedin\u00fdm schodn\u00fdm rie\u0161en\u00edm je manu\u00e1lne prein\u0161talovanie firmv\u00e9ru, ale ke\u010f\u017ee soundbar nereaguje na \u0161tandardn\u00e9 pr\u00edkazy, je to mo\u017en\u00e9 vykona\u0165 len v servisnom stredisku. Potenci\u00e1lna met\u00f3da obnovy by mohla zah\u0155\u0148a\u0165 priame preflashovanie alebo v\u00fdmenu pam\u00e4\u0165ov\u00e9ho \u010dipu.<\/p>\n\n\n\n
Spolo\u010dnos\u0165 Samsung p\u00f4vodne za\u010dala s\u0165ahova\u0165 chybn\u00e9 jednotky z trhu. Po zisten\u00ed, \u017ee probl\u00e9m je celosvetov\u00fd – t\u00fdka sa desiatok, mo\u017eno stoviek tis\u00edc zariaden\u00ed – v\u0161ak spolo\u010dnos\u0165 vydala pokyn zastavi\u0165 dod\u00e1vky do servisn\u00fdch stred\u00edsk a po\u010dka\u0165 na rie\u0161enie. Napriek tomu spolo\u010dnos\u0165 Samsung v pondelok obnovila prij\u00edmanie dotknut\u00fdch soundbarov na opravu vo vybran\u00fdch krajin\u00e1ch. Vo v\u00e4\u010d\u0161ine regi\u00f3nov v\u0161ak spolo\u010dnos\u0165 do\u010dasne pozastavila servis, k\u00fdm presk\u00fama mo\u017en\u00e9 rie\u0161enia.<\/p>\n","protected":false},"excerpt":{"rendered":"
Spolo\u010dnos\u0165 Samsung 24. febru\u00e1ra vydala aktualiz\u00e1ciu softv\u00e9ru pre svoje soundbary. Do 10. marca bola aktualiz\u00e1cia k dispoz\u00edcii na manu\u00e1lne stiahnutie z webovej str\u00e1nky spolo\u010dnosti a 13. marca ju zariadenia za\u010dali dost\u00e1va\u0165 automaticky cez Wi-Fi pre pou\u017e\u00edvate\u013eov, ktor\u00ed povolili aktualiz\u00e1cie prostredn\u00edctvom aplik\u00e1cie SmartThings. Soundbary, ktor\u00e9 dostali aktualiz\u00e1ciu vzduchom, sa v\u0161ak stretli s kritick\u00fdm probl\u00e9mom – \u00faplne […]<\/p>\n","protected":false},"author":1,"featured_media":12512,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[5,26],"tags":[79],"class_list":["post-12511","post","type-post","status-publish","format-standard","has-post-thumbnail","category-audio","category-tv","tag-samsung-tv"],"_links":{"self":[{"href":"https:\/\/global.tab-tv.com\/sk\/wp-json\/wp\/v2\/posts\/12511","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/global.tab-tv.com\/sk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/global.tab-tv.com\/sk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/global.tab-tv.com\/sk\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/global.tab-tv.com\/sk\/wp-json\/wp\/v2\/comments?post=12511"}],"version-history":[{"count":2,"href":"https:\/\/global.tab-tv.com\/sk\/wp-json\/wp\/v2\/posts\/12511\/revisions"}],"predecessor-version":[{"id":12514,"href":"https:\/\/global.tab-tv.com\/sk\/wp-json\/wp\/v2\/posts\/12511\/revisions\/12514"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/global.tab-tv.com\/sk\/wp-json\/wp\/v2\/media\/12512"}],"wp:attachment":[{"href":"https:\/\/global.tab-tv.com\/sk\/wp-json\/wp\/v2\/media?parent=12511"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/global.tab-tv.com\/sk\/wp-json\/wp\/v2\/categories?post=12511"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/global.tab-tv.com\/sk\/wp-json\/wp\/v2\/tags?post=12511"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}